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FREQUENTLY ASKED QUESTIONS
Cleaning and care of glass work
I recommend using a fixative such as museum wax to keep your glass gently adhered to its display surface. Use a soft cloth to lightly dust the surface of the glass and clean small details such as eyes, ears, or hard to reach areas with a soft paintbrush. Fingerprints can be cleaned off with a paper towel.
Certificate of Authenticity for glass work
A Certificate of authenticity assures collectors that they own an original glass work from Claire Kelly. If you acquired an original piece before October 2019 and would like to request a certificate, please contact Claire with your name, the name of the piece, and/or the date and location of purchase.
Certificates are only available for larger glass work only.
Prints, books and small glass work such as ring holders do not receive a certificate of authenticity.
Can I return a book order?
Orders are fulfilled by Blurb.com and subject to their return policy.
Can I return a print order?
All sales are final except for misprints or orders damaged during shipping. Please contact Claire within 2 weeks of receipt if there is an issue with your order.
Buyer's remorse or wrong size orders do not qualify for returns.
Please take your time and measure carefully before you place an order.
In the unfortunate event that a glass piece get damaged, there are options. Some items may be repaired. Should you need a repair, please contact Claire to make arrangements.